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Uniforms of Distinction

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FAQ's

 

1 .     Does Buxwear ship overseas?

No, BuxWear only ships product within Australia

2 .     What payment type does Buxwear accept?

BuxWear will only accept Mastercard or Visa credit cards for payment. All prices are in Australian dollars and include a 1% surcharge

3.      Is my payment safe?

Yes, all the information provided is only used to process the order. The system used is SecurePay and is secured using SSL technology to ensure your information is protected

4.      What happens if I have received the wrong size garment?

Only unwashed, unworn, or unused items in original condition with all tags attached may be returned upon presentation of your original invoice up to 7 days after receiving your order directly to the school shop where purchase was made.

5.     How long will my order take to be delivered?

We deliver our products using Australia post Shipping costs are a flat rate of $14 and will be added to the order total before checkout. Orders are dispatched within 5 business days.
Shipping times are estimated at between 3 and 5 business days, depending on your location.

6. 
    None of the sizes fit me can i order a special fit garment?

Please contact your school shop to discuss this

7.     Can I pick up my order?

 Yes, please ring before pickup to ensure order is picked and ready.


8.     I am not seeing my school when I login?

When you signed up you might have chosen the wrong school or no school at all, please call us and we will grant you access to your shool

9.     Do you ship to PO Boxes?

Yes, When selecting Australia Post as an option when placing the orders you are able to select PO as an option

10.    How do I know which size fits my child?

All garments have a size chart listed against the product being viewed. Look at measurement guide for how to measure your child.

 
 
11.    What happens if the product is out of stock

If the style you order is out of stock we will call you and notify you of an expected delivery date.

 

12.     What happens if I am not home when the parcel is delivered?

Australia Post will leave a calling card asking you to call into the Post Office listed on the card to collect your order.

 

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